Dear Custom Built,
Recently, I was getting ready to ship and install a porch enclosure when I realized I forgot one wall. I quickly spoke with one of the women in the office and explained my plight. Within fifteen minutes, Dave from the door shop called and said the other wall would be ready for Monday (important note that it was Friday). Not only was the remaining part of the porch ready for Monday, but also when I got back to my shop at 10:00am, it had been delivered. This type of service is exceptional.
I would like to personally thank all the unsung heroes at Custom Built for coming through in a pinch.
J. Paul Clough
To Whom It May Concern:
I wanted to take this opportunity to recognize Jim, in the shipping department, for his outstanding customer service. I recently began doing business with Custom Built, and due to my limited knowledge with windows, there were some miscommunications. Working with Jim to resolve those issues was effortless and he with and did a fine job educating me about your business and your products. Jim has helped elevate my expectations of your company to the highest of plateaus and I look forward to a long and prosperous relationship with Custom Built.
Decks Forever, LLC
To Whom It May Concern,
Two technicians from Custom Built recently installed a screen porch enclosure at our condo. Dan and David did an excellent job. Their professionalism was exemplary. They patiently answered all of our questions. They worked quite well together and they were polite to us and to each other. Their interaction was admirable. Consequently, the end product was very well done.
We are very happy to have selected your company to perform this task and you must be extremely happy to have these two fine gentlemen in your employment. Keep up the good work.
Dear Custom Built,
The other day I had a problem with one of my windows, one side of the window was off the sash and the window would not close properly. I called Custom Built and spoke to Greg. Greg was so patient and kind and guided me through each step to correct the problem. I just had to write a note to thank you for all your help. It really meant so much to me.
Thank you again,