Subway under fire after customers cheated out of an inch - ABC6 - Providence, RI and New Bedford, MA News, Weather

Subway under fire after customers cheated out of an inch

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Abbey Niezgoda

aniezgoda@abc6.com

A Facebook photo has turned into a PR nightmare for Subway. A customer in Australia measured his foot long sandwich to find it was only 11 inches. After he was cheated out of the inch, he posted the photo and it went viral.

Customers at a Providence Subway were finding the news hard to digest.

"It's a travesty," Chris Sommers said. "That's groundbreaking. I really don't know how to take it."

It may be just an inch, but some companies cover themselves from similar situations happening to them. Under the McDonald's Quarter-Pounder, the fine print on the menu says the burger weight is measured "before cooking.

Whether it is inches or miles, customers are holding companies accountable now more than ever. Hyundai was caught too and is now paying up, reimbursing Elantra owners after overestimating the gas mileage. Sandwich lovers are already hoping Subway serves up a similar situation.

"They gonna give my inches back?" Andrea Gibbs joked. "Because if they are, I'll take them. That would add up to a lot more 11 inch subs!"

ABC6 did a test on a foot long, which only measured 11 inches. However, it was toasted, and that is one explanation that is coming out. The sandwich may shrink when it is toasted.

Subway did come out with a statement saying some locations are not serving the subs up to company standards and the issue will be corrected.

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