Call volumes taxing HealthSource before deadline - ABC6 - Providence, RI and New Bedford, MA News, Weather

Call volumes taxing HealthSource before deadline

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By News Staff

The Associated Press

The head of Rhode Island's new health insurance marketplace says "exceptionally high'' call volumes and walk-in traffic are stretching its ability to enroll people ahead of the deadline for coverage beginning Jan. 1.          

Individuals and families have until the end of the day Tuesday to enroll online through HealthSource RI. The customer call center will be open until 9 p.m. Payments must be made by Jan. 6.

HealthSource RI Director Christine Ferguson says there have also been issues with identification and income verification that have made the enrollment process "time consuming and frustrating.''              

More than 2,800 Rhode Islanders enrolled in commercial plans through HealthSource RI during the first two weeks of December. Nearly 2,700 signed up in October and November.

Open enrollment will continue through March 31.

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