Phone scam hitting bank customers in Massachusetts - ABC6 - Providence, RI and New Bedford, MA News, Weather

Phone scam hitting bank customers in Massachusetts

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By: Liz Tufts


The massive credit card breach at Target over the holidays has scammers coming up with creative new ways to steal from people. They're using the news of the target breach to trick hundreds of customers at several banks in Taunton and Fall River.

Inside the Bristol County Savings Bank in Taunton, customers service representatives are working in overdrive trying to calm the fears of their more than 60 thousand customers. "We've had well over 300 customers and non customers that have been called, " says Bristol County Savings Bank President, Patrick Murray.

This is how the scam works. A recorded call goes out, telling customers their debit card has been compromised. The recording then prompts them to enter in their debit card number in order to unlock it. Once they get that information they can go out and create a fake piece of plastic with the real information on it.

The scam targeted customers at three banks in Fall River two weeks ago. It's now hit three other banks in Taunton this week.

Alissa Doehler works for Bristol County Savings Bank. She got two phone calls this week asking for her debit card number. Her husband almost fell for it. "He hit the button to see what exactly what it was going to say and they told him to put in his information and he hung up, " says Doehler.

But many didn't hang up, and instead handed over their information. The recent debit card breach at target could be to blame. "They are just hoping people assume their banks are calling because of that particular breach and that hooks them right in, " says Murray.

Police are now worried the scam may be heading to Rhode Island.

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