NSTAR warns of utility scam - ABC6 - Providence, RI and New Bedford, MA News, Weather

NSTAR warns of utility scam

Posted: Updated:
By: Dee DeQuattro
Email: ddequattro@abc6.com
Twitter: @deedequattro

Utility company NSTAR has now issued a renewed warning about a scam plaguing customers throughout Massachusetts.

The scam has been a national issue for months now affecting utility customers across the country.

A person calls and represents to the customer that they are with the utility company and they are calling to collect payment. The caller notifies the customer that unless the customer provides their credit card information their utilities will be shut off.

“We’re urging our customers to be on alert for this type of scam, and not to divulge any personal information or make payments by phone if pressured to do so in this way,” said Penni Conner, Senior Vice President and Chief Customer Officer at Northeast Utilities, NSTAR’s parent company. “If any of our customers suspect someone is making a false claim about being a representative of NSTAR, they should end the call immediately and notify us at 1-800-592-2000.”

NSTAR representatives for not demand instant payment over the phone and do not require the use of prepaid credit cards.

Rhode Island’s National Grid has issued warnings about a similar scam. 

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