AG’s office warns of “Windows Support Scam”

 By News Staff

news@abc6.com 

The Attorney General’s office is warning consumers about a scam that is targeting Rhode Island customers.

The scam, known as the “Windows Support Scam” or “Tech Support Scam”, involves consumers who receive unsolicited phone calls for people posing as Microsoft Windows tech support stating that their computer has “corrupt” files and needs to be fixed.

The callers then make the consumers follow step to allegedly fix the problem but they are actually installing malware or other software. This allows the scammer the ability to remotely control the computer.

The scammers then try to get credit card payments for the so-called fix. If the payments are questioned, the scammer threatens to shut down or lock the computer.

The AG’s office says Microsoft and its partners do not make unsolicited phone calls to charge consumers for fixes of that nature.

The Attorney General suggests consumers:

•    Do not purchase any unsolicited software or services.

•    Ask if there is a fee or subscription associated with the “service.” If there is, hang up.

•    Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.

•    Take the caller’s information down and immediately report it to the Consumer Protection Unit at the Office of Attorney General at 401-274-4400 (Monday – Friday, 8:30 a.m. – 4:30 p.m.) or email at contactus@riag.ri.gov

•    Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.