Better Business Bureau warns of hotel booking scams

PROVIDENCE, RI (WLNE) – As summer travel picks up the Better Business Bureau (BBB) is warning travelers that if a hotel deal seems too good to be true, it probably is.

BBB says the scams are mostly on third party sites like “Reservations.com.”

They may be cheaper but those sites aren’t always reliable when it comes to making sure your reservation actually gets to the hotel.

“Reservations.com” actually has a “F” rating with the BBB.

Customers have posted nearly 900 complaints within the last 12 months about reservations.com.

“Sometimes you can be led into situations where you’re asked to make a reservation or ask to give money to some that you really have no familiarity with,” Holly Salmons of BBB said.

BBB says there legitimate third party websites out there but they may have different cancellation and refund policies than the hotels themselves.

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