MTM dragged in front of angry RI lawmakers amid 1,300 complaints

The state’s troubled medical transport company, MTM, was dragged in front of angry lawmakers for a third time at the State House Thursday, answering questions relating to 1,300 complaints in its first three months.

The state pays MTM $115 million to drive Medicaid recipients to and from medical appointments, but so far their performance has been less than impressive.

On Thursday, the House Oversight Committee met with MTM, and heard testimony from angry patients, and sub-contractors of the Missouri-based company.

The company told lawmakers that they have made vast improvements but CEO Alaina Macia and other officials from the company were ridiculed for wasting taxpayer money.

The company was answering to the committee over missed rides and no-shows from drivers, but now MTM is facing even more trouble as problems continue to surface.

Kay Adesifa is a sub-contractor with MTM who provides service to patients. Adesifa will receive notices from MTM about pick-ups.

He said the company continues to under perform.

A lot of money out of our pocket because we have to pay the drivers. We have to pay the insurance and we’re losing money,” he said.

The big problem is within the system, according to Adesifa. He said that many times he’ll go to an appointment and the patient will not be there. In fact, they may not even be alive.

“Some members are even dead. We go to their family and open old graves [sic],” Adesifa said. “This person is no longer alive.”

But CEO Alaina Macia said the company has made big strides after a rocky start.

“We have had remarkable improvements. Missed trips have gone down significantly, lateness, complaints, all the numbers are well within contract performance requirements,” she said.

But Chairwoman Pat Serpa said it’s not enough and errors continue to plague the company and it’s hurting drivers and patients.

“Things aren’t good. I still have a stack of emails a stack of complaints from people as far away as South County and as far away as Burrillville,” Serpa said. “You drop a pebble in the water and there’s a ripple effect.”

Serpa is requesting a fourth meeting with MTM before the end of the session.