National Grid prepared for Winter storm throughout R.I., Massachusetts

National Grid truck. (WLNE)

WALTHAM, Mass. (WLNE)- National Grid wants the public to know that they are equipped and prepared to handle the upcoming weekend storm.

The storm is expected to begin late Friday and continue throughout Saturday, bringing significant snow across New England. National Grid explains that with the current forecast it is possible there could be damage to electrical systems, tree damage, and power outages.

“We’ve been tracking the storm for several days and making the necessary preparations for a safe and efficient response to address its impact,” said Michael McCallan, Vice President of New England Electric Operations, Maintenance and Construction. “As part of our emergency response plan, we have secured additional overhead and forestry crews and will be coordinating our joint response with state agencies and municipalities across Massachusetts and Rhode Island.”

3,621 field-based personnel will be a part of National Grids emergency response operations across New England, with 912 external lines and forestry crews also available to assist.

National Grid also laid out the following tips for those impacted by the storm:

Customers Should Stay Connected:

  • Report power outages at or call 1-800-465-1212.
  • Use your mobile device to track outage information and storm-related safety tips through National Grid’s mobile site accessible at
  • Like us on Facebook and follow us on Twitter and Instagram; we post all the latest storm and restoration updates.
  • Track outages and estimated restoration times at
  • To stay connected during storms and outages, text to 64743 using any of the below commands.
    • REG to sign up for text alerts
    • OUT to report an outage
    • SUM followed by your town, county, or state to get a summary of outages in your area
    • HELP for the full list of commands

Stay Safe:

  • Never touch downed power lines, and always assume that any fallen lines are live electric wires. If you see one, report it immediately to National Grid or your local emergency response organization.
  • Power problems can sometimes interrupt public water supply systems or disable well pumps, so it’s an especially good idea to keep a supply of bottled drinking water handy, as well as some canned food.
  • People who depend on electric-powered life support equipment, such as a respirator, should let National Grid know. To register as a life support customer, call the company’s Customer Service Center at 1-800-322-3223.
  • Check on elderly family members, neighbors and others who may need assistance during an outage period.

Electric Safety:

  • If you use a generator to supply power during an outage, be sure to operate it outdoors. Before operating generators, disconnect from National Grid’s system by shutting off the main breaker located in the electric service panel. Failure to do this could jeopardize the safety of line crews and the public.
  • If you lose power, turn off any appliances that were on when the power went off, but leave one light on so you will know when power is restored.
  • Reminder: It’s not safe to work in an elevated bucket during periods of increased wind gusts. Our line workers begin restoration work only when conditions are deemed safe.

Gas Safety:

  • If you suspect a natural gas leak:
    • Get Out – All occupants should leave the house immediately. Do not use the telephone or light switches for any reason.
    • Call Us – After leaving the house and reaching a safe environment, call the National Grid 24-hour gas emergency numbers:
      • New England: 1-800-640-1595
      • Stay Out – Do not return to your home until National Grid tells you it is safe
Categories: Massachusetts, News, Regional News, Rhode Island