RI DMV Task Force Finds 150 ‘Issues’ That Need Fixing
CRANSTON, R.I. (AP) – A task force appointed to look at problems at the Rhode Island Division of Motor Vehicles has identified more than 150 issues that need to be addressed.
Interim administrator Lisa Holley many of the problems are quick fixes, but many are much more complex and even a planned $17 million upgrade to the computer system is not expected to take care of the issues.
The agency has for years been plagued by inefficiencies and long waits for customers.
Holley says the DMV need to overhaul the way it does business, including adding staff, expanding hours and examining where branches need to be located.
There is no cost estimate on the changes. But a spokesman for Gov. Lincoln Chafee says the governor is willing to spend money for improvements.
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