RITBA closes in-person help centers the week of January 3

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PROVIDENCE, R.I. (WLNE) –  The Rhode Island Turnpike & Bridge Authority (RIBTA) has announced that due to COVID-related staffing issues, their in-person customer service centers will be closed the week of January 3.

The center was originally scheduled to be closed on January 3 for observance of the New Year’s holiday but will remain closed for the remainder of the week. All online resources have been prepared, with the E-Z pass website able to take care of all transactions, and the customer service line 1-877-743-9727 open Tuesday to Friday, 9:00 a.m. to 5:00 p.m..

“While COVID has prompted us to suspend in-person services, members of the public can complete the majority of their transactions online or over the phone, and RITBA will have all available resources allocated to serving customers and attending to customer accounts,” said Lori Caron Silveira, Executive Director of the Rhode Island Turnpike and Bridge Authority. “We apologize for any inconvenience and look forward to reopening the walk-in center on January 10.”

The following transactions can be resolved remotely:

  • Payments
  • Updating and adding credit card information
  • Updating account and vehicle information
  • New Accounts for individuals (passenger vehicles)*
  • Additional transponders for individual accounts
  • Replace a lost transponder for commercial accounts
  • Deactivating a transponder
  • Review toll transactions
  • Pay toll violations/invoices

The RIBTA dropbox at 1 East Shore Road in Jamestown accepts:

  • Payments
  • Returned transponders
  • Applications
  • Assorted forms
Categories: Coronavirus, News, Providence, Regional News, Rhode Island