Mass Registry of Motor Vehicles to extend hours for customers 75 and older

October 20, 2020 11:21 am

ABC6 News,

This is a file image of the MassDOT logo.

BOSTON, MASS. (WLNE)- The Massachusetts Registry of Motor Vehicles announced Tuesday that it plans to extend designated Wednesday appointment hours for customers 75 years of age or older through November and December.

The RMV began this new customer service option in early September with great success.

They’re currently offering this option at the following seventeen locations:

Brockton, Danvers, Fall River, Greenfield, Lawrence, Leominster, Martha’s Vineyard, Nantucket, New Bedford, North Adams, Pittsfield, Plymouth, Revere, South Yarmouth, Springfield, Watertown and Worcester.

Senior hours are held every Wednesday (hours vary by location). Customers that are 75 or older and have expiring license or ID cards are eligible to take advantage of this option.

The goal of this new option is to provide more flexibility for customers as well as to facilitate proper social distancing protocols.

Additional information regarding the new hours and additional resources for seniors can be found on the Massachusetts Registry of Motor Vehicles website.

Senior hours are by appointment only. Below are options for seniors to renew by appointment:

If you are a AAA member, you may make a reservation now to renew your driver’s license/ID at a AAA location. Visit aaa.com/appointments to schedule your visit.
If you are not a AAA member, visit Mass.Gov/RMV to make a reservation to renew at an RMV Service Center. Select the Seniors License Renewal option on the Make/Cancel a Reservation transaction.
Email the RMV for assistance to renew at MassDOTRMVSeniors@dot.state.ma.us.
Call the RMV at 857-368-8005.

All of the aforementioned locations offer general appointments for license and ID renewals, and also any other essential in-person needs.

Select Renew My Driver’s License or Mass ID option on the Make/Cancel a Reservation at Mass.Gov/RMV to view availability and make a reservation at an open location.

The RMV recommends that customers come prepared to their appointment. They can do so by visiting http://Mass.Gov/RMV and selecting “Online Service Center.” From there, customers should select their renewal transaction and then follow the prompts verify their identity.

These service channel alternatives have been introduced in light of the COVID-19 public health emergency to encourage ‘social-distancing’ in its Service Centers and prioritize other essential in-person needs by appointment-only.

All RMV customers are encouraged to visit www.Mass.Gov/RMV to complete one of over 40 other transactions available online, by mail, or by phone.

For additional information on RMV service offerings during the COVID-19 pandemic, please click here.