Providence launches city service app, hotline

By: Elisha Kay Aldrich

Providence Mayor Jorge Elorza has revamped how residents can request city services. The tool, called the 311 Hotline and PVD311 mobile app, makes it “easier than ever for residents to connect with City Hall and request municipal services,” Elorza said.

“The 311 line and PVD311 mobile app are results of our efforts to make local government more open, accountable and responsive,” he added. “Whether you need to report a pothole or request trash pickup, I encourage residents to utilize these new tools.”

If city residents dial 311 from their mobile or landline phone during the day, representatives from the Mayor’s office will answer non-emergency calls. During non-business hours, they are encouraged to leave a message. Calls will be tracked 24 hours a day, which allows the city to monitor what kinds of calls they are getting, as well as follow up with residents about their call.

The app, PVD311, is available for download through the App Store or through Google Play. Providence residents will be able to create a personal profile, submit service requests, pay bills, view the latest city news, and receive updates all on their cell phone. Requests and reviews entered through the app will be public and viewable on an interactive map. They will also be shareable on social media.

Currently, Providence offers 24-hour online assistance at http://providenceri.com/pvd311.

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